Gelato

Brand and garment availability vary by country and product.

Embroidery digitization is charged per embroidered region on the initial order; same-product, same-design reorders do not repeat that fee. Files are product-specific; thread-color changes require another digitization fee.

The same design can be reused, but color, area or product-type changes can require new digitization. External digitized files are not accepted. These are separate setup charges, not a complete garment price.

Comfort Colors C1717 supports inner neck printing but not sleeve or outer-label printing in this guidance. Advanced placement availability depends on the garment and country. Inner and outer neck prints cannot be combined, and an outer neck print excludes a back print.

Combined DTG and embroidery is unavailable in this guidance. Digitized files are product-specific, with hat files separate from apparel/bags. Allow up to 24 hours for digitization, included in the delivery estimate. The fee is nonrefundable once digitization starts, and different colors require a new fee.

Label printing applies to selected products.

Product, destination, production capacity and carrier conditions affect the final estimate. These general transit windows do not establish a separate apparel-production time or local fulfillment for every order.

Product and method availability vary; ask which current route and dispatch origin apply to your order.

October 2025 guidance counts 32 production countries; August 2026 guidance counts 33. Local production and dispatch are not guaranteed.

Availability depends on product and method; destinations are separate from production and dispatch origins.

An apparel production country is not a guaranteed dispatch origin. Unsupported methods or unavailable stock may cause cross-border routing; ask where your selected order will ship from and whether you can select a facility.

October 2025 guidance counts 32 production countries and August 2026 guidance counts 33. Ask separately about fulfillment of your own inventory.

This establishes dynamic routing, not Gelato ownership or the identity of every producer.

Available garments, decoration and placements depend on country and route; these are not Gelato-owned factories. Supplier statements, not independent ownership, capacity or performance verification.

Exact producers are largely unnamed; ask who will make and dispatch your order, where, and who owns and operates the facility.

Ask which route supports your workflow.

Report quality problems within 30 days of receipt and transit loss within 30 days of estimated delivery. Accepted claims receive replacement; a refund is offered when replacement is infeasible or the customer cannot wait. Customer returns are not accepted and no return address is supplied. Acceptable color variation and customer-provided content defects are excluded. Wrong-address or rejected deliveries require replacement at the buyer’s cost. For unclaimed returns, place a new order within 30 days and request product-price reimbursement; shipping remains payable.