Terms of Service

Vaybel is a software-as-a-service (SaaS) platform providing AI-powered tools to help online sellers create, list, and market print-on-demand products. The specific features available depend on your Subscription plan.

We continuously improve our Services and may add, modify, or discontinue features. We will provide at least 30 days' notice for price increases exceeding 10%. Other changes to the Services and to plan contents are governed by Sections 4.5 and 10.3. We do not provide a service level agreement (SLA) and do not guarantee uptime.

The Platform integrates with various third-party services. We do not guarantee the continued availability of any particular integration and are not responsible for the actions, policies, or availability of these third-party services.

Specific to YouTube: By using our video generation or upload features that utilize YouTube API Services, you agree to be bound by the YouTube Terms of Service.

We may offer beta or experimental features. These are provided "as-is" without warranties and should not be relied upon for critical business operations. Beta Features are excluded from any uptime, support, or indemnity obligations.

The Platform may expose APIs, API keys, and agent interfaces (such as our MCP server) for programmatic access. API keys are confidential; you are responsible for all activity under your keys and may not share them or resell programmatic access to third parties. Programmatic usage counts toward your plan's credits and Usage Limits, and we may throttle, suspend, or revoke programmatic access to protect platform stability or to investigate abuse.

You must be at least 18 years old and have the legal capacity to enter into these Terms.

You are responsible for all activities that occur under your Account and must keep your credentials secure.

You agree to use the Platform lawfully and not to:

• Violate any applicable laws, regulations, or third-party rights.
• Infringe upon the intellectual property rights of others.
• Use the Platform to sell counterfeit, unauthorized, or illegal products.
• Attempt to reverse engineer, decompile, or extract source code from the Platform.
• Use automated means (bots, scrapers) to access the Platform beyond permitted API usage.
• Process fraudulent transactions or engage in money laundering.

You may not use our AI Tools to generate content that:

• Infringes on trademarks, copyrights, or other intellectual property rights.
• Contains hate speech, harassment, or discriminatory content.
• Depicts graphic violence, illegal activities, or sexually explicit material, including any adult content designed for sexual gratification.
• Sexualizes, exploits, or endangers minors in any way. This is absolute and enforced with zero tolerance.
• Depicts an identifiable real person without their consent, including face swaps, deepfakes, or other synthetic likenesses.
• Clones, imitates, or impersonates a real person's voice without their consent.
• Violates any person's privacy or publicity rights, including use of celebrity names, images, or likenesses on products.
• Violates Marketplace terms of service.

These restrictions apply equally to the prompts, reference images, and other inputs you provide to the AI Tools. They reflect, among other things, the acceptable-use policies of our payment providers and merchants of record. Violations may result in content removal or in suspension or termination of your Account under Section 8.3.

You are solely responsible for:

• Complying with all terms of service of any third-party integration, including Marketplaces (Etsy, TikTok Shop, Shopify) and Print-on-Demand providers (Printful, Printify, or any other provider you connect).
• Quality assurance for the physical products you sell — including ordering samples and verifying print quality, color accuracy, and materials before you offer a product for sale. Print quality, materials, shipping, and defects are determined by your chosen Production Partner, not by Vaybel; see Section 7.6.
• Ensuring your product listings and business practices comply with third-party platform policies. Vaybel may suspend or terminate your Account for violations that impact our integrations.
• Managing all customer service, including disputes, refunds, returns, and chargebacks per your policies and those of the relevant Marketplace/Production Partner.

Marketplace, Social Platform, and Account Actions Risk: You acknowledge that all decisions made by any Marketplace, Social Platform, Production Partner, or payment processor (including but not limited to account reviews, strikes or warnings, listing or post removals, content takedowns, suspensions, shadow bans, demonetization, reserves, holds, clawbacks, or termination, as well as delays or holds on payouts) are solely between you and that third party. Vaybel has no control over, and assumes no responsibility or liability for, any such actions, penalties, reputational harm, loss of reach or followers, loss of sales, or withheld funds, even where they relate to or arise from content created, managed, scheduled, or published using the Platform.

You shall not use customer data obtained from a Marketplace (for example, an Etsy buyer's email) to market, solicit, or otherwise drive traffic to any off-platform site, except as permitted by that Marketplace's own policies.

We reserve the right (but have no obligation) to monitor, review, or remove any Merchant Content or AI-Generated Content to:

• Ensure compliance with these Terms, applicable laws, and third-party platform policies
• Prevent intellectual property infringement, including trademark and copyright violations
• Maintain platform integrity and protect our integrations with Marketplaces and Production Partners
• Respond to takedown requests, DMCA notices, or other legal process
• Prevent creation of illegal, offensive, or harmful content

We may suspend access to your account, remove content, or refuse to generate content without prior notice or liability.

You agree not to:

• Use automated tools, bots, or scripts to scrape or extract content beyond your permitted API usage
• Bulk download AI-generated designs, prompts, or Platform content for redistribution or competitive purposes
• Exceed your Subscription tier's Usage Limits through technical workarounds or multiple accounts
• Share account credentials to circumvent per-seat pricing

Some Marketplaces and Social Platforms, and some jurisdictions, require sellers to disclose the use of AI in creating products, listings, or content. Where we are aware of such a requirement, we aim to include an appropriate AI disclosure in generated listing content for that channel, to the best of our knowledge at the time. Coverage varies by sales channel and changes over time: a disclosure may not be included for every channel, and where one is included we cannot guarantee it is sufficient, correctly placed, or required for your particular shop, account, product, or jurisdiction. Any disclosure we include is a starting point, not a compliance determination. You remain solely responsible for determining which disclosure requirements apply to you, for reviewing and completing them before you publish, and for keeping them accurate as requirements change. Vaybel assumes no liability for penalties, listing removals, or account actions resulting from missing or insufficient disclosure.

We may change our prices. We will give you at least 30 days' notice by email before any price increase takes effect, and increases apply from your next billing period after that notice period ends. If you do not accept an increase, you may cancel before it takes effect, and we will refund any prepaid fees covering the period after cancellation. Continued use after the effective date constitutes acceptance of the new price.

You are responsible for collecting and remitting all applicable sales taxes and other taxes related to your sales, except where a Marketplace or other party is required to collect and remit as a deemed supplier or marketplace facilitator. Taxes on your Subscription are handled by the applicable merchant of record under Section 4.1.

Your Subscription includes monthly credit allowances based on your plan tier. Specific credit limits, pricing, and overage fees are defined on our Pricing Page and in your Order Form at the time of subscription.

We reserve the right to:

• Suspend or throttle accounts engaging in abusive usage patterns (excessive API calls, bulk generation requests, or resource consumption impacting platform stability)
• Monitor usage and contact you if patterns appear inconsistent with normal business operations
• Charge overage fees or require plan upgrades for consistent limit violations

What constitutes "fair use" is determined at our sole discretion. Monthly credits reset at the beginning of each billing cycle and do not roll over unless explicitly stated in your plan. Purchased credit packs expire as stated at the time of purchase.

Credit allowances, the credit cost of individual features, and the features included in each plan may change as the Services evolve. Changes take effect from your next billing cycle. We provide notice of such changes by email, by in-app notice, or by updating the Pricing Page.

The Platform and its original content, features, and functionality are owned by Algorithmic Labs, LLC and protected by intellectual property laws.

You retain ownership of your original content that you upload to the Platform. You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your Merchant Content — including content you upload and content generated through the Platform — as necessary to provide and promote the Services, and to develop, train, test, and improve our AI Tools, machine-learning models, and Services. Content used for these purposes is handled as described in our Privacy Policy. Deleting content or your Account does not affect models trained before the deletion. You represent that you have the rights necessary to grant this license for anything you upload. Your uploaded content is not made available to other Merchants for their use, and we share it with service providers and integrations only as needed to provide the Services to you.

We grant you a worldwide, non-exclusive, commercial license to use AI-Generated Content created through the Platform. You acknowledge that similar or identical content may be generated for other users and you may not claim exclusive copyright in the AI-Generated Content itself. Where AI-Generated Content incorporates your uploaded content — for example, when you instruct the AI Tools to use an image as-is or as a base — you retain your ownership of that incorporated content, and the non-exclusivity above does not apply to it. You are responsible for ensuring the AI-Generated Content does not infringe on third-party rights before use.

Any feedback or suggestions you provide become our property and may be used without compensation or attribution.

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA). If you believe content on the Platform infringes your copyright, send a notice containing the elements required by 17 U.S.C. § 512(c)(3) to our designated agent at legal@algorithmic.so (Attn: DMCA Agent) or to our mailing address in Section 11. Upon receipt of a valid notice we will remove or disable access to the identified content and notify the responsible Merchant, who may submit a counter-notice under 17 U.S.C. § 512(g). We terminate the accounts of repeat infringers.

Your use of our Services is governed by our Privacy Policy.

These Terms incorporate our DPA by reference. Where we process personal data of your Customers on your behalf — for example, order data synchronized from a Marketplace and transmitted to a Production Partner for fulfillment — you are the "Data Controller" and Algorithmic Labs, LLC is the "Data Processor." The DPA outlines our mutual obligations under applicable data protection laws (e.g., GDPR, CCPA).

You consent to our sharing of business information and usage data with third-party marketing platforms for:

• Advertising Retargeting: We share hashed email addresses, device identifiers, and usage patterns with Meta (Facebook/Instagram), TikTok, Google, and Pinterest to serve personalized ads
• Conversion Tracking: We share order values, subscription tier, and conversion events to measure advertising effectiveness
• Lookalike Audiences: We create anonymized audience segments based on your business characteristics to find similar potential customers

Specific data shared: hashed email addresses, IP addresses, device identifiers, product categories, order values, subscription status, and platform usage patterns. See our Privacy Policy for details.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-GENERATED CONTENT IS PRODUCED BY MACHINE-LEARNING MODELS AND MAY BE INACCURATE, INCOMPLETE, OR INFRINGING ON THIRD-PARTY RIGHTS. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, EDITING, AND VALIDATING ALL AI-GENERATED CONTENT BEFORE PUBLISHING OR ANY COMMERCIAL USE. VAYBEL DISCLAIMS ALL LIABILITY FOR ANY DAMAGES ARISING FROM YOUR USE OF AI-GENERATED CONTENT.

We do not guarantee any specific business outcomes, sales, revenue, or Marketplace acceptance from the use of our Services.

You agree to indemnify, defend, and hold harmless Algorithmic Labs, LLC and its affiliates from any claims, damages, liabilities, and expenses (including attorney's fees) arising from: (a) your use of the Services; (b) your violation of these Terms or any applicable law; (c) your Merchant Content, including any claims of intellectual property infringement; (d) your products, business practices, and any dispute with your Customers, including chargebacks.

Intellectual Property Representations:

You represent and warrant that:

• All Merchant Content — including uploaded assets and the prompts and other inputs you provide to the AI Tools — does not and will not infringe any third-party intellectual property rights (trademarks, copyrights, patents, trade secrets)
• You are solely responsible for conducting trademark searches, copyright clearance, and IP due diligence before creating or selling products
• You will not use the Platform to create products featuring third-party brand names, logos, characters, or protected IP without proper licensing
• You understand AI-Generated Content may inadvertently resemble existing works, and you bear all risk and liability for ensuring your products do not infringe third-party rights

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALGORITHMIC LABS, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (I) THE AMOUNT OF FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, this Section applies only to the extent permitted by the mandatory law of your country of residence.

VAYBEL IS A SOFTWARE PLATFORM ONLY. WE DO NOT MANUFACTURE, PRINT, PACK, OR SHIP ANY PHYSICAL PRODUCTS.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• All print quality, color accuracy, material defects, size discrepancies, and product specifications are determined solely by your chosen Print-on-Demand Provider
• Vaybel has no control over and assumes zero liability for: shipping delays, lost packages, customs issues, damaged goods, incorrect fulfillment, or any aspect of physical product production and delivery
• You are responsible for ordering sample products, reviewing print quality, and managing customer expectations regarding the final physical product
• Any claims regarding product defects or fulfillment issues must be directed to your Production Partner, not Vaybel
• Mockup images generated by our Platform are approximations and may not exactly match the final printed product due to manufacturing variables

VAYBEL DISCLAIMS ALL WARRANTIES REGARDING THE QUALITY, ACCURACY, OR FITNESS FOR PURPOSE OF ANY PHYSICAL PRODUCTS PRODUCED THROUGH THIRD-PARTY POD PROVIDERS.

YOU UNDERSTAND AND AGREE THAT ALL MARKETPLACES, SOCIAL PLATFORMS, POD PROVIDERS, AND PAYMENT PROCESSORS (INCLUDING BUT NOT LIMITED TO ETSY, TIKTOK SHOP, SHOPIFY, INSTAGRAM, FACEBOOK, YOUTUBE, TIKTOK, STRIPE, AND ANY OTHERS YOU CONNECT) APPLY THEIR OWN POLICIES, RISK RULES, AND ENFORCEMENT PRACTICES. VAYBEL DOES NOT CONTROL AND IS NOT RESPONSIBLE OR LIABLE FOR ANY ACTIONS TAKEN BY THESE THIRD PARTIES, INCLUDING BUT NOT LIMITED TO ACCOUNT SUSPENSIONS OR TERMINATIONS, STRIKES OR WARNINGS, LISTING OR POST REMOVALS, CONTENT TAKEDOWNS, DEMONETIZATION, HOLDS OR DELAYS ON PAYOUTS, RESERVES, FINES, NEGATIVE REVIEWS OR REPUTATIONAL HARM, LOSS OF REACH OR FOLLOWERS, OR ANY OTHER BUSINESS, BRAND, OR FINANCIAL CONSEQUENCES YOU EXPERIENCE ON THOSE PLATFORMS.

ALL RELATIONSHIPS, OBLIGATIONS, AND DISPUTES BETWEEN YOU AND ANY MARKETPLACE, SOCIAL PLATFORM, POD PROVIDER, OR PAYMENT PROCESSOR ARE SOLELY BETWEEN YOU AND THAT THIRD PARTY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAYBEL SHALL HAVE NO OBLIGATION TO REIMBURSE, INDEMNIFY, OR COMPENSATE YOU FOR ANY LOSS OF REVENUE, PROFITS, ACCOUNTS, CHANNELS, CUSTOMERS, OR FUNDS RESULTING FROM SUCH THIRD-PARTY DECISIONS OR ACTIONS, EVEN WHERE THEY RELATE TO OR ARISE FROM CONTENT CREATED, MANAGED, SCHEDULED, OR PUBLISHED USING THE PLATFORM.

All Platform outputs — including designs, print-ready production files, mockups, product listings, and videos — are provided as drafts for your review. Print files and placement data are prepared to the best of our knowledge against the specifications published by your chosen Production Partner. Production Partners and the individual production facilities in their networks interpret, scale, position, and print files according to their own specifications and processes, which vary between providers and facilities and which Vaybel does not control. You are responsible for reviewing print files against your Production Partner's and production partner's current requirements — manually or with your production partner — and for ordering samples to verify the final result before offering a product for sale. By publishing a listing, submitting a product for production, or otherwise using an output commercially, you confirm that you have reviewed and approved that output, including its content, print dimensions, resolution, placement, and colors. Mockups are visual approximations only and do not guarantee the appearance of the final physical product (see Section 7.6). Vaybel is not liable for defects, returns, refunds, chargebacks, Marketplace penalties, or other losses arising from outputs that you published, approved, or submitted for production, or from a Production Partner's or production facility's interpretation of those outputs.

These Terms remain in effect until terminated by either party.

You may cancel your Subscription at any time through your account settings. The cancellation will take effect at the end of the current billing period.

We may suspend or terminate your Account immediately for any violation of these Terms, non-payment of fees, illegal activity, or violation of third-party Marketplace policies that risk our platform's integrity. We may also terminate any Account for any reason with at least 14 days' notice; if we terminate without cause, we will refund any prepaid fees covering the period after termination. Free and promotional access may be discontinued at any time as described in Section 4.6.

Upon termination, your access to the Platform will cease. You are responsible for exporting your content and data before termination. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Indemnification, Limitation of Liability, and Dispute Resolution) will remain in effect.

If you do not have an active Subscription and do not sign in or use the Services for 120 consecutive days, we may deactivate and delete your Account. We will attempt to notify you at your registered email address before deletion. Deletion permanently disables access and removes your personal information and uploaded content; AI-Generated Content, which may incorporate elements of your uploads, may be retained in de-identified form as described in our Privacy Policy. Records of past purchases and transactions may be retained as required for legal, tax, and accounting purposes. Deleted accounts cannot be recovered.

Before filing a formal claim, you agree to attempt to resolve the dispute informally by contacting us at support@vaybel.com.

Any disputes not resolved informally shall be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be held in New York, NY. Either party may instead bring an individual claim in small-claims court for disputes within that court's jurisdiction.

YOU AND ALGORITHMIC LABS, LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Nothing in these Terms limits statutory rights you hold as a consumer under mandatory law of your country of residence, including any withdrawal or refund rights available to EU or UK consumers.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles.

These Terms, along with our Privacy Policy and DPA, constitute the entire agreement between you and Algorithmic Labs, LLC.

We may modify these Terms at any time. Material changes will be announced at least 14 days before taking effect, by posting the updated Terms, by in-app notice, or by email. Price increases receive at least 30 days' notice. Your continued use of the Services after the effective date constitutes your acceptance of the changes.

You may not use the Platform in violation of U.S. export control and sanctions laws. You represent that you are not on any U.S. government list of prohibited or restricted parties and will not use the platform to sell products to individuals or in countries embargoed by the United States.

Neither party is liable for delays or failures in performance due to circumstances beyond reasonable control, including acts of God, acts of government, strikes, or failures of third-party services (including but not limited to Marketplaces, Production Partners, AI model providers, or hosting services).

If any provision is found unenforceable, the remaining provisions will continue in full force and effect.

You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.