Print shopKitchener, Canada
1st Impressions
1st Impressions supplies custom team, band and corporate apparel based in Kitchener.
01
What they make
- Choose custom tees, sweatshirts, polos, business shirts, outerwear or headwear.[1]
The catalogue also covers sweatpants/joggers, activewear, women/youth apparel, aprons and backpacks, sling, hip/fanny and tote bags. Blank selection, style, fabric and availability are agreed for the order.
- Select from the catalogue’s named blank brands.[1]
Adidas, American Apparel, BELLA + CANVAS, Champion, Coal Harbour, Comfort Colors, Gildan, Independent Trading Co., JERZEES, KOI, M&O, Next Level Apparel, Nike, OGIO, Q-Tees, Richardson, Sportsman, Valucap and YP Classics. Confirm the selected style and stock.
- Printing options include direct-to-film, screen printing, screenprint transfers and direct-to-garment.[1, 2, 4]
The shop selects the online print method from artwork, garment and quantity; most jobs use direct-to-film. Request a custom quote for a specific method. Direct-to-garment is suggested for detailed short runs on 100% cotton. Embroidery and contract embroidery are also offered.
02
Minimums and pricing
- Custom apparel starts at six pieces per style.[1, 2, 4]
A single piece or small test run can be arranged before full production. Contract embroidery’s 50–5,000+ volume example describes capacity rather than a fixed order minimum.
- Package totals include selected blanks, print or embroidery, setup and Canada shipping.[1, 2]
Starter packages begin at $250, Growth at $750 and Enterprise at $1,500. Confirm package quantity, currency, tax and the chosen garment and decoration. These are bundle totals rather than unit garment prices.
- Contract embroidery rates depend on annual volume, stitch count and garment quantity.[1, 2]
Contract clients receive discounted rates and priority scheduling. Request a complete quote for the selected blanks, stitch count, quantity and placements.
03
Samples and lead times
- Request a single printed piece or a small test run before full production.[4, 5]
Agree its price, garment, print method and sample lead time. Digital proof/mockup approval is a separate step before production.
- Standard production is estimated at 5–10 business days after final-proof approval.[1, 2, 5]
Contract embroidery has a standard estimate of 5–7 business days. Send-in blanks are embroidered and returned in 5–7 business days, including the return stage. Rush service depends on availability. Ask what starts the contract production clock.
- A separate get-your-order estimate is 8–10 business days after approval.[1, 2, 5]
Canada standard delivery is estimated at 2–5 business days after shipping. Ask which production estimate applies and whether express shipping changes the production schedule.
04
Artwork and print areas
- Send vector artwork where possible, or high-resolution raster files.[4]
Preferred formats are AI, EPS, SVG or high-resolution portable document format. PNG and JPG are accepted at 300 DPI; raster artwork should be 300 DPI or higher. Use CMYK rather than RGB and a transparent background. Request exact Pantone matching with the artwork. Some redraws have a fee.
- For contract embroidery, send the logo, size/colour breakdown and placement details.[2]
Vector AI, EPS or SVG files are requested, plus stitch count if already digitized and garment information. Agree the placement dimensions before production.
05
Branding and packaging
- Garments are folded, bagged and boxed with a packing slip and shipping label.[5]
Items are hand-inspected during the workflow. Ask separately about sewn labels, inserts and branded or neutral packaging.
06
Shipping and fulfillment
- Online orders include free standard Canada shipping with no minimum order value.[2, 5]
Standard delivery is estimated at 2–5 business days, with tracking once shipped. Priority express within Canada, including same-day or next-day options, is arranged separately. International rates are calculated at checkout or by request; monitor customs updates.
- Contract embroidery includes blind dropshipping.[2, 5]
Agree destinations, per-recipient packing, carrier charges, order transfer and delivery terms. These services are separate from the standard production window.
07
Where they produce
08
How to order and pay
09
Returns and misprints
- Custom orders are not refundable; production faults can qualify for replacement.[6]
Report an issue within seven days of receiving the order, with the order number, purchase date, description and photos. Approved replacements use an RMA; authorized faulty return shipping is covered. Customer spelling or colour-design errors do not qualify for returns or replacements.
10
About the company
- The company contact address is 185 rue de Louvain O, Suite 203-B, Montreal.[3]
The postal code is H2N 1A3. Visits are by appointment.
Worth knowing
Where their pages disagree
Standard production is estimated at 5–10 business days after final-proof approval; contract embroidery has a separate 5–7-business-day estimate, and getting an order has an 8–10-business-day estimate after approval. Send-in embroidery and return share a 5–7-business-day estimate. Agree the applicable stages and triggers.[1, 2, 5]
Custom apparel starts at six pieces per style, while a single piece or small test run can be arranged before full production.[1, 4, 5]
Ask before you order.
- 01
Which method, garment and quantity does the complete quote cover?
- 02
What are the sample price and schedule before the main run?
- 03
Which production, return and transit estimates apply to this order?
- 04
What blind-dropshipping destinations, fees and order-transfer options are available?
Where this comes from
Sources
Each detail above links to the public page it comes from and the date it was checked. Prices and terms change, so confirm them with the supplier.
- [1]MTL Label — Custom apparel and catalogue · checked 20 Oct 2026
- [2]MTL Label — Contract embroidery · checked 20 Oct 2026
- [3]MTL Label — Terms and conditions · checked 20 Oct 2026
- [4]MTL Label — Print methods, files and samples · checked 20 Oct 2026
- [5]MTL Label — Production and shipping · checked 20 Oct 2026
- [6]MTL Label — Returns and replacement policy · checked 20 Oct 2026
- [7]https://www.mtl-label.ca/page/catalogs · checked 31 Oct 2026
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